Terms of service

These Terms govern your use of protocolday.com (the "Site") and any purchase you make through it, operated by Green Style Hub LLC, doing business as PROTOCOL DAY ("we", "us"). By using the Site or placing an order, you agree to these Terms.

1. Eligibility
The Site is intended for adults 18 years or older. By using it, you confirm you meet this requirement.

2. Orders and payment
All orders are processed through Shopify's checkout and our payment processor. Prices are listed in USD. The price charged for any product is the price displayed at checkout at the time you place your order. Prices, promotions, and subscription discounts may change from time to time; changes don't affect orders already placed. We reserve the right to refuse or cancel any order, including for suspected fraud, pricing errors, or inventory issues — you'll be notified and refunded in full if this happens.

3. Subscriptions
Subscribe & Save orders recur automatically at the interval you select at checkout. You can skip, pause, change frequency, or cancel your subscription at any time from your account — no lock-in, no cancellation fee. You'll be charged at the start of each billing cycle. It's your responsibility to manage or cancel your subscription before the next renewal if you don't want to be charged.

4. Shipping
Free shipping within the United States. We do not currently ship internationally.

5. Returns and refunds
See our 90-Day Money-Back Guarantee policy for full terms.

6. Health and dietary supplement disclaimer
Information on the Site is for general educational purposes and is not medical advice. Statements about ingredients describe their intended role and have not been evaluated by the U.S. Food and Drug Administration. Our products are dietary supplements and are not intended to diagnose, treat, cure, or prevent any disease. Consult a qualified healthcare provider before starting any supplement, especially if you are pregnant or nursing, take medication, or have a medical condition.

7. Intellectual property
The PROTOCOL DAY name, logo, text, graphics, and design are owned by us or our licensors and may not be copied or used without permission. Third-party trademarks (e.g., KSM-66®) belong to their respective owners.

8. Acceptable use
You agree not to misuse the Site, interfere with its operation, attempt unauthorized access, or submit false or another person's information.

9. Disclaimers and limitation of liability
The Site and products are provided "as is" without warranties of any kind beyond those stated in our Guarantee policy. To the fullest extent permitted by law, we are not liable for any indirect, incidental, special, punitive, or consequential damages arising from your use of the Site or products. To the fullest extent permitted by law, our total aggregate liability for all claims arising out of or relating to these Terms, the Site, or any product will not exceed the greater of (a) the total amount you paid us for products in the twelve (12) months before the event giving rise to the claim, or (b) one hundred U.S. dollars ($100). Some jurisdictions do not allow certain limitations of liability, so some of these limitations may not apply to you.

10. Dispute resolution — binding arbitration and class action waiver
PLEASE READ THIS SECTION CAREFULLY — IT AFFECTS YOUR LEGAL RIGHTS.

Informal resolution first: before filing any claim, you agree to contact us at hello@protocolday.com with a written description of the dispute and give us thirty (30) days to resolve it informally.

Binding arbitration: if we can't resolve the dispute informally, any dispute, claim, or controversy arising out of or relating to these Terms, the Site, or any product will be resolved by binding individual arbitration administered by the American Arbitration Association (AAA) under its Consumer Arbitration Rules, rather than in court. The Federal Arbitration Act governs this section. The AAA's rules and fee information are available at www.adr.org. Payment of filing and arbitration fees will be governed by the AAA Consumer Arbitration Rules; if your claim is for less than $10,000, we will not seek to recover our own attorneys' fees or arbitration costs from you unless the arbitrator finds your claim frivolous.

Arbitration format: arbitration may be conducted by videoconference, by telephone, on written submissions, or in person in the county where you live (at your choice).

Small claims: either party may instead bring an individual claim in small claims court if it qualifies there.

CLASS ACTION WAIVER: YOU AND WE EACH AGREE THAT ANY PROCEEDING WILL BE CONDUCTED ONLY ON AN INDIVIDUAL BASIS AND NOT AS A CLASS, CONSOLIDATED, OR REPRESENTATIVE ACTION. If this class action waiver is found unenforceable as to a particular claim, then that claim (and only that claim) must proceed in court, and the remainder of this section stays in effect.

30-day right to opt out: you may opt out of this arbitration agreement entirely by emailing hello@protocolday.com with the subject line "Arbitration Opt-Out," your name, and your order number, within thirty (30) days of your first purchase. Opting out will not affect any other part of these Terms.

Exceptions: either party may seek injunctive or other equitable relief in court for infringement or misuse of intellectual property rights.

11. Consumer rights
Nothing in these Terms limits, excludes, or waives any right or remedy you have under applicable law that cannot lawfully be limited or waived, including any non-waivable rights under the Florida Deceptive and Unfair Trade Practices Act or other consumer-protection laws of your state.

12. Governing law
These Terms are governed by the laws of the State of Florida, USA, without regard to its conflict-of-laws rules, except that the Federal Arbitration Act governs Section 10. Subject to Section 10, any dispute not subject to arbitration will be brought exclusively in the state or federal courts located in Florida, and you consent to their jurisdiction.

13. Changes
We may update these Terms from time to time. Continued use of the Site after changes means you accept the updated Terms. Material changes to Section 10 (arbitration) will not apply retroactively to disputes that arose before the change.

14. Contact
Green Style Hub LLC (PROTOCOL DAY) · Florida, USA · hello@protocolday.com