Refund policy

The Whole Protocol Guarantee

Ninety nights. Then you decide.

Ashwagandha and saffron work over weeks, not nights. So we don't ask you to judge Night Reset after a week, and we don't ask you to judge it after a month. Finish the protocol, then tell us what happened.

If your nights didn't change, email hello@protocolday.com any time in the thirty days after night 90, and we refund everything you paid for that order. No return label, no forms, and you keep whatever's left.

If it doesn't agree with you physically — an upset stomach, a reaction, anything your body objects to — that is a different situation and it does not wait. Email us the same day and we refund you immediately, whatever night you're on.

How it works:
1. Email hello@protocolday.com with your order number. We may ask what your nights were like — it helps us improve — but you don't have to answer.
2. We confirm and send the refund to your original payment method, typically within 5–10 business days.
3. Keep what's left. It's an opened, personal-use supplement, so we don't ask for it back.

The details, stated plainly:
- The ninety nights are counted from the day your order is delivered, not the day you paid. If you pre-ordered, your guarantee starts when the bottles reach you.
- The request window opens on night 90 and closes 30 days later.
- We refund the full amount you paid for the order, including a three-bottle protocol. There is no per-bottle limit.
- One refund per customer. This is a satisfaction guarantee, not an ongoing return policy.
- Subscriptions: the same ninety-night rule applies to your first delivery. We refund that charge and cancel future billing in the same email — no phone call, no retention script.

A note on how the money comes back: card networks limit how long a refund can be sent to the original card. If your guarantee window falls outside that limit — which can happen on pre-orders shipped well after purchase — we will still refund you. We'll simply send it another way, by PayPal or bank transfer, and we'll arrange it with you by email. The deadline belongs to the card network, not to your guarantee.

Damaged or wrong item: email hello@protocolday.com with a photo and we'll send a free replacement. This is separate from the guarantee and has no waiting period.

Not covered: repeat refund requests on the same account, and requests made before night 90 for reasons other than tolerability. If you're outside the window entirely, write to us anyway — we read every email and handle these case by case, though we can't promise the outcome in advance.