Refund policy

Our Guarantee

Small Hours comes with two guarantees, depending on how you bought it. Both work the same way: you keep what you bought, you email us, we refund. No return label, no form, no call.

The 60-Night Guarantee — one bottle, or your first subscription delivery.
A bottle is thirty nights; the guarantee runs sixty nights from delivery. If your nights didn't change, email hello@protocolday.com any time within 60 days of delivery and we refund everything you paid for that bottle. If you subscribed, we cancel the subscription in the same email.

The Whole Protocol Guarantee — the 90 Nights (three bottles).
The three-bottle protocol is guaranteed for all ninety nights. If your nights didn't change, email us within 30 days after your 90th night, counting night 1 as the day it's delivered, and we refund everything you paid for that order.

If it doesn't agree with you physically, that doesn't wait for either window: stop taking it, email us the same day, whatever night you're on, and we refund in full.

The details, plainly.

  • The guarantee covers your first order only, and there is one guarantee refund per customer. Later orders are final sale, except for damage in transit (below) — we'd rather say this here than argue about it later.
  • Subscription renewals after the first delivery are not covered by the guarantee; that's what skip, pause and cancel are for, and they take one click.
  • Refunds go back to the original payment method within 5–10 business days of our reply, unless the card can no longer accept a refund (see below).
  • Orders damaged in transit or shipped wrong are replaced or refunded regardless of any of the above — send a photo.

A note on how the money comes back. Payment processors limit how long a refund can be sent to the original card. If your refund falls outside that limit, we will still refund you another way, and we'll arrange it with you by email. The deadline belongs to the payment processor, not to your guarantee.

Not covered by the guarantee: repeat refund requests from the same customer, orders after your first, and subscription renewals after the first delivery. Damaged or wrong shipments are always covered (see above). If you're outside the window entirely, write to us anyway — we read every email and handle these case by case, though we can't promise the outcome in advance.

Questions: hello@protocolday.com